Privacy Policy
Last updated: November 17, 2024
This Privacy Policy describes how Fibuqia ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at fibuqia.com and any related services, features, or content we offer (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.
If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services immediately.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Services, including but not limited to:
- Full name and contact details such as email address and phone number
- Account registration credentials including username and password
- Billing and payment information when you purchase a subscription or service
- Profile information including professional background, preferences, and settings
- Messages, questions, or feedback submitted through contact forms or support channels
- Content you submit during webinars, interactive sessions, polls, or Q&A features
1.2 Information Collected Automatically
When you access our Services, certain technical information is collected automatically through cookies, log files, and similar tracking technologies:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and hardware model information
- Pages visited, links clicked, and time spent on specific content
- Referral URLs indicating how you arrived at our site
- Session duration and navigation patterns within the platform
- Webinar attendance records, participation timestamps, and engagement metrics
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors that confirm transaction status without sharing full card details
- Authentication providers if you choose to sign in using a third-party account
- Analytics and advertising partners who provide aggregated audience data
- Publicly available sources used to verify or supplement account information
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery and Account Management
- Creating and maintaining your account on our platform
- Providing access to live webinars, recorded sessions, and interactive tools
- Processing payments and managing subscriptions
- Sending transactional communications such as booking confirmations and receipts
- Responding to your support requests and inquiries
2.2 Platform Improvement and Development
- Analysing usage patterns to identify technical issues and improve performance
- Conducting internal research to develop new features and content offerings
- Testing and evaluating changes to our platform before broad release
- Monitoring system security and preventing fraudulent activity
2.3 Communication and Marketing
- Sending newsletters, event announcements, and promotional content where you have consented or where permitted by applicable law
- Personalising content recommendations based on your interests and activity
- Notifying you of changes to our Services, terms, or policies
2.4 Legal and Compliance Obligations
- Complying with applicable legal requirements and regulatory obligations
- Enforcing our Terms of Service and other agreements
- Protecting the rights, property, and safety of Fibuqia, our users, and the public
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual necessity | Providing access to webinars, processing payments, managing your account |
| Legitimate interests | Improving platform security, analysing usage, preventing fraud |
| Consent | Sending marketing emails, placing non-essential cookies |
| Legal obligation | Retaining financial records, responding to lawful authority requests |
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
- Strictly necessary cookies: Required for the platform to function. These cannot be disabled without breaking core features such as login sessions and payment flows.
- Functional cookies: Remember your preferences such as language settings, display options, and saved content.
- Analytics cookies: Collect anonymised data about how users interact with our Services to help us improve the platform.
- Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of campaigns.
4.2 Managing Cookie Preferences
You can control non-essential cookies through your browser settings or our cookie preference centre. Note that disabling certain cookies may affect the availability or quality of some features. Refer to your browser's help documentation for instructions on managing cookies.
5. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We engage trusted third-party companies to perform functions on our behalf, including hosting infrastructure, payment processing, email delivery, customer support tooling, and analytics. These providers access only the data necessary to perform their contracted services and are bound by confidentiality obligations.
5.2 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:
- Comply with a legal obligation or valid legal process
- Protect and defend the rights or property of Fibuqia
- Prevent or investigate possible wrongdoing in connection with the Services
- Protect the personal safety of users or the public
5.4 With Your Consent
We may share your information with third parties in other cases where you have provided explicit consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
- The duration of your account or active relationship with us
- Legal obligations requiring us to keep records for a minimum period
- Statutes of limitation applicable to potential legal claims
- Operational necessity for resolving disputes or enforcing agreements
When information is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.
7. Data Security
We implement technical and organisational measures designed to protect your personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, regular security assessments, and staff training on data handling practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right of access: Request a copy of the personal information we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal information subject to certain legal exceptions.
- Right to restriction: Request that we limit the processing of your information in certain circumstances.
- Right to data portability: Receive your information in a structured, commonly used, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time without penalty.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
10. Third-Party Links and Services
Our platform may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy does not apply to those third-party services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer personal information internationally, we take appropriate steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable law, including through the use of standard contractual clauses or other approved transfer mechanisms where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a direct notification via email or a prominent notice within the platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes become effective constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
- Company: Fibuqia
- Email: help@fibuqia.com
- Phone: +353 71 962 1771
- Address: Nagle Community College, Ave de Rennes, Mahon, Cork, T12 WT21, Ireland
- Website: www.fibuqia.com
We are committed to working with you to resolve any concerns about your privacy in a fair and transparent manner.